Frequently Asked Questions

How does a traveler report a problem with an expert?
If you're having an issue that can't be resolved by you and the expert, please let us know. Just email us at with the following information:

Date and time of service
Expert's name
Your contact email address and phone number

We will respond to your request within 24 hours.

How does an expert report an issue?
Experts can report any issues, including those regarding payments, by emailing us at We will respond to each request within 24 hours.